How do I purchase a live stream pass?
Head to Our Channels, click on the channel you would like to watch an event from. Choose the event you would like to view and click on it. An option to buy a pass will be available on this page.

How many users can watch on one account?
Only one user can be logged into a single account at any time.

Where am I able to watch?
You can watch on any device which has a web browser.

How do I view a stream I have purchased?
Head to your username in the top right of the website and click on My Orders. Select the order containing the stream pass that you would like to watch and click the View Button. Click View This Live Stream under the stream you would like to watch.

Will I be able to view the stream again when it has finished?
Yes. All of our streams are available to watch after they have finished on the page which you streamed them.

I didn’t watch the event, can I get a refund?
Unfortunately we do not provide refunds to customers who miss the live streamed event. You are still able to watch the stream when it has finished.

I’m having an issue, how can I get help?
You can use our contact form which is based at the bottom of the home page, or you can call us on 020 3925 2404.

The Stream is not stable

This can be due to either your internet connection, or the connection from the venue you are watching. Kapture unfortunately cannot take any responsibility for the internet in either place, however, we will do our best to assist anyone and everyone with any internet issues.